Frequently Asked Questions

As a Christianbook Rewards member, you get to shop with exclusive savings at Christianbook and 1,500+ Marketplace retailers, including grocery and travel! Whether you shop online, over the phone, or by mail order, you have access to the following money-saving benefits:

• Unlimited automatic 10% Cash Back on every qualifying merchandise purchase from Christianbook
• 5% Cash Back on qualifying merchandise purchases from 1,500+ Marketplace retailers, including grocery and travel retailers, up to $1,000 per 12-month membership period
• Unlimited automatic standard Shipping rebates on qualifying merchandise purchases from Christianbook
• Standard Return shipping rebates on qualifying merchandise purchases from Christianbook
• Standard shipping and return shipping rebates at Marketplace retailers up to $500 each per 12-month membership period

Interested in joining Christianbook Rewards?  See how it works to learn more!

How to use Christianbook Rewards

There are 2 ways you can sign up for a Christianbook Rewards membership:

1. Visit our sign up page here and complete the required fields.

or

2. After your next online Christianbook order, look for the offer to join on your order confirmation page and agree to the automatic renewal offer and billing details.

We know you will love all the benefits of Christianbook Rewards and can’t wait for you to save year-round on all of your everyday purchases!

To sign into your Christianbook Rewards account, visit our Sign In page here. If you’ve never signed in before, check your inbox for your Christianbook Rewards welcome email that contains your temporary password. If you forgot your password, you can click the “Forgot Your Password” link on the Sign In page to reset it.

Please note that your Christianbook Rewards login credentials are separate from your regular Christianbook site login credentials that you would use when placing an order. If you need assistance, you can contact our 24/7 Rewards Customer Service team at 833-229-1966 or email us at [email protected].

Our Customer Service team is available 24/7 to assist you. You can call us anytime at  833-229-1966 or email us at [email protected]. You can also click here to submit an inquiry online. We typically respond to emails and inquiries within 24 hours!

To update your credit card information, visit your account settings from your online portal:

Sign in with your member credentials at ChristianbookRewards.com/sign-in. Once signed in, navigate to “Account” on your main menu, then select "Payment Card Type” from the dropdown. Select the option to edit or update your credit card details and enter the new credit card number, expiration month and year. After entering the new information, save or update your changes.

If you encounter any issues or need further assistance, please Contact Us for assistance.

To cancel your Christianbook Rewards membership, visit your account settings from your online portal or contact Customer Service with your cancellation request.

To cancel online, sign in with your member credentials at ChristianbookRewards.com/sign-in. Once you’ve signed in, click “Account” on your main menu, then select “Cancel Membership” from the dropdown. Follow the instructions provided to finalize your cancellation request.

To cancel through Customer Service, you can call us 24/7 at 833-229-1966. You can also email your cancellation request to [email protected] or submit your request online.

Once you cancel your membership, you’ll have access to your member benefits until the end of your monthly membership term. After you cancel, you’ll receive a check for the approved remaining balance stated in your Savings.

CHRISTIANBOOKREWARDS is the billing descriptor that displays on your card or bank statement when you are charged for the Christianbook Rewards monthly membership.

After a recent Christianbook order, you may have received our offer to try Christianbook Rewards free for 30 days. The automatic renewal offer and billing details explained that your membership will automatically renew on a monthly basis.

If you have a question about a charge from Christianbook Rewards, please Contact Us for assistance.

You get to enjoy your Christianbook Rewards benefits free for 30 days! After your trial, your membership will automatically renew for just $16.95 a month plus taxes, if any, until you cancel it. If you decide not to continue your Christianbook Rewards membership, simply sign into your account at ChristianbookRewards.com/sign-in to cancel or you can call us 24/7 at 833-229-1966. You can also email your cancellation request to [email protected] or submit your request online.

All your Savings from Christianbook Rewards will appear on your Savings page in your member portal. To view your Savings, sign into your Christianbook Rewards member account online and click “Savings” on your main menu.

You can also check up on your Savings and the status of your claims by calling Customer Service at 833-229-1966.

On the 15th of every month, we’ll issue you a check for your approved savings on all qualifying purchases made the previous month.

All mailed claims must be sent and postmarked before the end of the month to receive a check for those claims the next month. For example, if you make a purchase and submit your rebate claim between January 1-31, your check for that purchase will be issued on February 15th. If you make a purchase on February 1, your check will be issued on March 15th.

Christianbook Rewards has a separate customer service team dedicated to handling member questions regarding the program. While we are available to help 24/7 with inquiries regarding your Christianbook Rewards account and benefits, we do not have access to any order information, nor would we be able to process orders directly. For questions regarding your order, please contact the Christianbook customer service team by clicking here.

As a Christianbook Rewards member, you’ll automatically earn unlimited 10% Cash Back every time you purchase qualifying merchandise from Christianbook. The 10% Cash Back is based on your final, qualifying purchase subtotal after any and all discounts or promo codes are applied. Your purchase subtotal does not include gift card purchases, taxes, shipping charges, or any other added fees at checkout.

To earn 10% Cash Back, simply make a purchase from Christianbook, either online, over the phone, or by mail order. Once your order is processed, we’ll automatically add 10% of your purchase subtotal to your Christianbook Rewards Savings.

We’ll send you a check for your total approved Savings at the time of your next monthly payout. As long as you shop online, over the phone, or by mail, no rebate claims are necessary to earn 10% Cash Back at Christianbook!

Please note that all purchases must be made directly from Christianbook to qualify for 10% Cash Back. Christianbook purchases made on third-party sites are not eligible for 10% Cash Back.

After you make a purchase from Christianbook, we take 10% of your qualifying purchase subtotal and add it to your Christianbook Rewards Savings.

The amount for 10% Cash Back is based on your final, qualifying merchandise purchase subtotal after any and all discounts or promo codes are applied. Your purchase subtotal does not include gift card purchases, taxes, shipping charges, or any other added fees at checkout.

The Marketplace includes 1,500+ popular retailers eligible for 5% Cash Back, Shipping Rebates, and Return Shipping Rebates with your Christianbook Rewards membership.

To visit the Marketplace, sign into your online account and click “Shop” on your main menu, then click “Shop Marketplace” from the dropdown.

You can earn 5% Cash Back at Marketplace retailers when you shop online, in-store, over the phone, or by mail order. As a Christianbook Rewards member, you can save up to $1,000 per 12-month membership period with 5% Cash Back on your Marketplace purchases.

How to receive 5% Cash Back through the Christianbook Rewards portal

Shop online through the Christianbook Rewards portal to earn 5% Cash Back automatically. If you shop at Marketplace retailers outside the Christianbook Rewards portal, whether online, in-store, or by mail order, your 5% Cash Back will not be automatic. However, you can still submit a rebate claim to earn 5% Cash Back on those purchases.

How to receive 5% Cash Back outside of the Christianbook Rewards portal

You can earn 5% Cash Back on your in-store, online (not through the Christianbook Rewards portal), phone, and mail order purchases, too. Simply shop at an eligible Marketplace retailer and submit a rebate claim to earn 5% Cash Back. You can submit your rebate claim online from your Christianbook Rewards account or mail in your rebate claim and proof-of-purchase instead.

For more information on how to submit rebate claims for 5% Cash Back, see How It Works and visit the “5% Cash Back at Marketplace Retailers” section.

As a member, you can earn 5% Cash Back on flight, hotel, and rental car reservations made through your Christianbook Rewards account.

Start by clicking “Shop” and then “Shop Categories” from your Christianbook Rewards portal. Then click the Travel & Vacations category. Select a merchant from the list and click through the links to visit the merchant’s website. Simply complete your reservation in the new browser tab that opens to earn 5% Cash Back.

For travel reservations made offline or outside the Christianbook Rewards portal, simply submit a rebate claim and your proof-of-purchase documentation to earn 5% Cash Back.

5% Cash Back earned on travel reservations is paid out after your trip is complete and payment has been processed by the merchant you booked with. Your earnings will be applied to your Savings Center and included in your next check.

For more information, please read our How It Works.

After you make an eligible purchase from a Marketplace retailer, we’ll add 5% Cash Back to your Savings when your order ships. After you make an eligible purchase from a Travel retailer, we’ll add 5% Cash Back to your Savings after your trip is complete and payment has been processed by the merchant you booked with. We’ll issue you a check for your total approved Savings on the 15th of every month.

5% Cash Back is added to your Savings after you make an eligible Marketplace purchase. The amount for 5% Cash Back is based on your final, qualifying purchase subtotal after any and all discounts or promo codes are applied. Your purchase subtotal does not include taxes, shipping fees, or any other added fees at checkout.

As a member, you can save up to $1,000 per 12-month membership period with 5% Cash Back on Marketplace and Travel purchases combined. One purchase per retailer per day is eligible for 5% Cash Back. Gift card purchases, money orders, or purchases made using a retailer’s bill-pay service are not eligible for 5% Cash Back.

Some Marketplace retailers have their own restrictions for 5% Cash Back eligibility. To view restrictions for a specific retailer, visit the Marketplace from your member portal and click a retailer to view its page. Any orders returned or cancelled will not be eligible for 5% Cash Back.

See How It Works to learn more about your 5% Cash Back benefit.

As a Christianbook Rewards member, you automatically receive unlimited standard Shipping Rebates on purchases from Christianbook. You also receive unlimited Return Shipping Rebates on purchases from Christianbook if you are charged for return shipping.

For Marketplace purchases, you can claim both Shipping and Return Shipping Rebates. With your membership, you’re eligible to claim up to $500 in Shipping Rebates and $500 in Return Shipping Rebates on Marketplace purchases every 12-month membership period.

You automatically receive unlimited standard Shipping Rebates on purchases from Christianbook. Any eligible standard shipping charges on Christianbook orders will automatically be added to your Savings once your order is processed, no rebate claim required. You also receive unlimited Return Shipping Rebates on purchases from Christianbook if you are charged for return shipping. However, you will need to manually submit a claim for Return Shipping Rebates as they are not automatically added to your Savings.

You can also claim Shipping and Return Shipping Rebates when you shop at Marketplace retailers. You’re eligible to claim up to $500 in Shipping Rebates and $500 in Return Shipping Rebates on Marketplace purchases every 12-month membership period.

In-store purchases from Marketplace retailers are only eligible for Shipping and Return Shipping Rebates if the store you purchased from orders the item and you’re charged for shipping as part of your purchase.

You automatically receive unlimited standard Shipping Rebates on purchases from Christianbook. Any eligible standard shipping charges on Christianbook orders will automatically be added to your Savings once your order is processed, no rebate claim required. You also receive unlimited Return Shipping Rebates on purchases from Christianbook if you are charged for return shipping. However, you will need to manually submit a claim for Return Shipping Rebates as they are not automatically added to your Savings.

Unlike your Shipping Rebates on purchases from Christianbook, Marketplace shipping rebates are not automatically applied to your Savings. If you paid for Standard shipping on a purchase from an eligible merchant in the marketplace, submit a rebate claim to get reimbursed for those charges. You can claim Standard Shipping and Return Shipping rebates at Marketplace retailers, up to $500 each per 12-month membership period.

To submit a rebate claim, sign into your Christianbook Rewards member portal and click “Rebates” on your main menu. Then, carefully follow the instructions provided to submit your claim.

Once we receive your claim and proof-of-purchase documentation, we’ll review your claim and apply it to your Christianbook Rewards Savings.

Please note that all rebate claims must be submitted within 60 days of your original purchase date.

You can submit your Marketplace Shipping and Return Shipping Rebate claims online or by mail. Here’s how:

Please note that to be eligible for Shipping and Return Shipping Rebates, your claims must be submitted within 60 days of your original purchase date. Approved rebates are normally added to your Savings total within 3 weeks of submission.

See How It Works to learn more about Shipping and Return Shipping Rebates.

Yes, you must submit rebate claims within 60 days of your original purchase date. Claims submitted after the 60-day mark will not be approved for reimbursement.

Proof-of-purchase is a form of documentation that validates your payment for any given purchase. All marketplace rebate claims must be submitted with valid proof-of-purchase documentation.

Examples of valid proof-of-purchase include:

• A sales receipt
• An order confirmation page
• An order confirmation email
• A packing slip

For online claims, you can submit your proof-of-purchase documentation through the portal when you claim your rebate, or you can email it to [email protected]. If you choose to email, you’ll be given a unique claim number to include with your submission. Simply copy and paste your claim number into the subject line of the email with your proof-of-purchase attached.

For mailed claims, send your proof-of-purchase documentation to:

Christianbook Rewards Rebates
PO Box 290728
Wethersfield, CT 06129-0728

All rebate claims must be submitted within 60 days of your original purchase date